Terms & Conditions
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”
”Visa or MasterCard debit and credit cards in AED will be accepted for payment”
”The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
”We will not trade with or provide any services to OFAC and sanctioned countries”
”Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website”
”Cardholder must retain a copy of transaction records and www.cleopatra-secret.com policies and rules”
”User is responsible for maintaining the confidentiality of his account”
“Cleopatra Secret – FZC” maintains the https://cleopatra-secret.com/ Website (“Site”)
Privacy Policy
”All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”
www.cleopatra-secret.com’will not pass any debit/credit card details to third parties”
www.cleopatra-secret.com’takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.cleopatra-secret.com (website) cannot guarantee the security of any information that is disclosed online”
www.cleopatra-secret.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.”
“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”
DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 3 working days . UAE Delivery Fees will be a Flat Rate of AED: 25. Avoid any delivery delay by providing your full address along with your contact details.
PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
RETURN POLICY
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
No Refund Policy :
We do not offer refunds for products that have been used excessively, beyond normal usage, or for an extended period.
– Refunds are not provided for a change of mind or if the product does not meet personal expectations.
– Shipping and handling costs, including return shipping fees, are non-refundable.
– Refunds will be issued in the original form of payment or as store credit, depending on the circumstances and your preference.
NO Cancellation:
Due to our efficient order processing system and commitment to timely delivery, we are unable to accept order cancellations once the shipping confirmation email has been sent. This includes requests for cancellation made within two days of receiving the shipping confirmation email.
CANCELLATION POLICY
Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Cookies Policy
Cookies Policy
Effective Date: [1/03/2024]
This Cookies Policy explains how we, [Cleopatra Secret FZC], use cookies and similar tracking technologies when you visit our website [www.cleopatra-secret.com]. This policy outlines the types of cookies we use, the purposes for which we use them, and your choices regarding the use of cookies.
What are cookies?
Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide information to website owners.
Types of Cookies We Use
1. Essential Cookies: These cookies are necessary for the functioning of our website and enable core functionality. They are usually set in response to actions made by you, such as logging in or filling out forms. Without these cookies, certain features of the website may not be available.
2. Analytics Cookies: We use analytics cookies to collect information about how visitors use our website. This helps us understand how users interact with our site, identify areas for improvement, and optimize the user experience. The information collected is aggregated and anonymous.
3. Marketing Cookies: These cookies are used to deliver personalized advertisements based on your browsing behavior and interests. They may be used by third-party advertising networks to track your browsing activity across different websites.
4. Functionality Cookies: Functionality cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced features. These cookies may also be used to remember changes you have made to text size, font, and other customizable elements of web pages.
5. Third-Party Cookies: We may allow third-party cookies to be placed on our website for advertising, analytics, or other purposes. These third parties have their own privacy policies and may use cookies and similar technologies to collect information about your browsing activities.
Your Consent
By using our website, you consent to the use of cookies as described in this Cookies Policy. You can manage your cookie preferences by adjusting the settings on your browser or using the opt-out links provided in the “Your Choices” section below. However, please note that disabling certain cookies may affect the functionality of our website.
Your Choices
Most web browsers are set to accept cookies by default. You can choose to block or delete cookies through your browser settings or use opt-out mechanisms provided by certain third-party analytics and advertising providers. Please refer to your browser’s help documentation or visit the websites of these third parties for more information on how to manage cookies.
Please note that opting out of targeted advertising does not mean you will no longer see ads, but the ads may be less relevant to your interests.
Updates to this Cookie Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or our practices. We encourage you to review this policy periodically for any updates.
