Terms & Conditions

Last Updated: June 2026

1. Introduction

Welcome to Cleopatra Secret (“Company”, “we”, “our”, or “us”). By accessing or using our website, products, services, or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website.

2. Products & Services

Cleopatra Secret offers cosmetic bases, skincare products, haircare products, fragrances, raw materials, and private-label manufacturing services.

All product descriptions, images, specifications, and prices are subject to change without prior notice.

3. Orders

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order at our discretion.
• Customers are responsible for providing accurate billing, shipping, and contact information.

4. Pricing

• Prices are displayed in the applicable currency and may be changed without notice.
• Taxes, duties, customs fees, and shipping charges may apply depending on the destination.
• Promotional prices are valid only during the stated promotional period.

5. Payment

We accept approved payment methods displayed during checkout.

Orders will not be processed until payment authorization is successfully completed.

6. Shipping & Delivery

• Delivery times are estimates and may vary.
• Cleopatra Secret is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.
• Risk of loss transfers to the customer upon delivery.

7. Returns & Refunds

Products may be eligible for return within the applicable return period provided they are unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened cosmetic products may not be eligible for return unless defective.

Refunds will be processed after inspection and approval.

8. Product Use Disclaimer

Customers are responsible for testing products and ensuring suitability for their intended use.

Cleopatra Secret shall not be liable for misuse, improper storage, unauthorized reformulation, allergic reactions, or use contrary to product instructions.

9. Private Label & Bulk Orders

For custom manufacturing, private label, and bulk orders:

• Production begins only after written approval.
• Customized products may not be canceled or refunded once production starts.
• Customers are responsible for ensuring compliance with local regulations in their target markets.

10. Intellectual Property

All content on this website, including logos, product names, text, graphics, images, and designs, is the property of Cleopatra Secret and may not be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Cleopatra Secret shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the website or products.

12. Privacy

Use of the website is also governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be published on this page.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

15. Contact Information

Cleopatra Secret

Factory No. 16, Oscar Complex, Industrial Area 2, Ajman, UAE

Email: contact@cleopatra-secret.com

Phone: +971 56 957 2056

Website: www.cleopatra-secret.com